Refund and Returns Policy
At our company, we want our customers to feel satisfied with their purchases, which is why we have a refund and return policy in place for CCTV cameras. Please read the following guidelines carefully to understand how to initiate a refund or return:
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Defective Products: If you receive a defective CCTV camera from us, we will gladly replace it free of charge. Please contact our customer service team within 14 days of receiving the product to initiate the return process. We will require proof of purchase, and the defective product must be returned in its original packaging with all accessories included.
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Change of Mind: If you change your mind about your purchase, we offer a 30-day return policy for CCTV cameras. However, please note that we only accept returns for items that are in their original condition, with all accessories included. The item must not have been installed or used, and the original packaging must be intact. We do not accept returns for items that have been opened or used, as we cannot guarantee their condition.
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Refund Policy: If you return an item within the specified time frame and meet our return guidelines, we will process a refund for the original purchase price. However, please note that we do not refund shipping costs, and the customer is responsible for the cost of return shipping. Refunds are issued back to the original form of payment used for the purchase.
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Exchanges: If you need to exchange a product for a different model or style, please contact our customer service team. We will do our best to accommodate your request, but please note that the customer is responsible for the cost of return shipping and the price difference between the two products.
We understand that CCTV cameras are an important investment, and we want our customers to be satisfied with their purchases. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer service team.